We currently offer Small (up to 22 lbs) and Medium (22–45 lbs, or up to 50 lbs for short, compact builds like English Bulldogs). For a full breakdown including how to measure your dog, interior dimensions, and example breeds, see our Crate Sizing Guide. Because every Dog Villa is handcrafted and shipped directly to your door, sizes cannot be exchanged once shipped — so please measure before ordering.

When in doubt, size up. Dogs settle more easily in a crate with a little extra room than one that feels cramped — and the Medium also makes a more functional end table.

Yes. The Dog Villa was designed around the Cloud Pillow, so sizes match (Small crate ↔ Small pillow, Medium ↔ Medium). Just know that a pillow takes about 4–5 inches of headroom inside the crate — factor that in if your dog is on the taller end for their weight class.

Yes, with a few considerations. Puppies under 6 months shouldn't be crated for more than 3–4 hours at a time, and you'll want to size based on your pup's expected adult weight — not their puppy weight. If your puppy is in a heavy teething phase, you may want to delay introducing the Dog Villa until they're past the worst of it.

No — the Dog Villa is designed as a permanent, furniture-grade piece for your home. At 70–100 lbs per box, it's not built to be moved, disassembled for trips, or loaded into a car. For travel, you'll want a dedicated travel crate.

Yes. The Dog Villa is ideal for dogs already familiar with crate life, and works beautifully for gentle introductions to crate training. Because it's a long-term furniture piece rather than a training tool, we recommend introducing it slowly and making it a positive, safe space from day one.

The den-like, enclosed design can help anxious dogs feel more secure, and many owners find the privacy of a wooden crate calmer than a wire crate. That said, severe anxiety is best addressed with a professional trainer — the crate alone won't solve it.

Absolutely. All Pupzie products are made with safe, non-toxic materials that meet strict quality standards to ensure comfort and safety for your furry companions.

The structure is crafted from dog-friendly marine plywood — a premium material known for strength and moisture resistance — and finished with certified non-toxic, pet-safe paints and varnishes. The door is 8mm high-quality acrylic with a scratch-resistant coating for long-term clarity.

The Dog Villa is built for everyday use and light scratching, but it is not chew-resistant. If your dog is a heavy chewer or has a history of destroying furniture, a wooden crate may not be the right fit — a wire or reinforced training crate is a better option for that stage.

The acrylic door is secured with a latch designed to keep dogs safely enclosed during normal use. However, the Dog Villa is designed as a calm, den-like retreat — not a training tool for determined escape artists. If your dog has actively escaped crates before, we recommend continuing to crate-train in a reinforced wire crate before transitioning to a Dog Villa.

The door is 8mm thick with a scratch-resistant coating, engineered for durability and long-term clarity. It's significantly stronger than standard acrylic but is not rated as shatterproof glass.

Small: 2.13" × 2.13" (54mm). Medium: 3.4" × 3.4" (87mm). If your dog's head measurement is close to the window size, please choose a different crate — this is a safety precaution to prevent the head from getting caught.

Yes. The top is engineered to support up to 300 lbs — strong enough for lamps, books, décor, your morning coffee, or honestly, sitting on it.

You reserve your Dog Villa with a $100 deposit today, and we collect the remaining balance when your crate is ready to ship (estimated early fall). This helps us produce the right volume without overbuilding — and gets you first-in-line delivery when inventory lands.

We'll email you a secure payment link at shoppupzie.com when your order is ready to ship. Your deposit will be applied to your total, and flexible payment plans are available through Affirm.

Yes — 4 interest-free installments every 2 weeks, or from $333.33/month for 3 months at 0% APR with Affirm at checkout.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment options available at checkout.

Our processing time is typically 7–10 business days. You'll receive tracking information as soon as your order ships.

Once your order is shipped, you'll receive a confirmation email with a tracking link. You can also check your order status anytime through our Track My Order page.

Because each Dog Villa is handcrafted and shipped directly to your home, all crate sales are final. We cannot accept returns or exchanges for incorrect sizing — please review our Sizing Guide before ordering. If your order arrives with shipping damage, we offer free replacement parts — email us at hello@shoppupzie.com with photos and your order number.

For everyday cleanup, wipe down with a clean, damp cloth. For deeper cleaning, any pet-safe wood or furniture cleaner works the same as it would on your other wood furniture. Avoid bleach, ammonia, and harsh solvents.

No — the Dog Villa is designed for indoor use only. While the marine plywood is moisture-resistant, prolonged outdoor exposure will damage the finish.

The whole pillow is machine washable. Wash at 30°C (cold setting), no high-speed spin, do not machine dry, lay flat to air dry, and no bleach or harsh chemicals.

No, the Cloud Pillow is sold separately. They were designed to match and fit perfectly — Small crate with Small pillow, Medium with Medium.

Designed in the USA and handcrafted in Turkey by skilled furniture makers.

Our assembly instruction guides can be found here for your convenience.