Privacy policy

Privacy Policy

Last Updated: April 3, 2026

At PUPZIE, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store—including our Limited Release Pre-Order events—or otherwise communicate with us.

PUPZIE is powered by Shopify, which enables us to provide our Services to you. By using our Services, you acknowledge that you have read and understand the practices described in this policy.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email.

  • Financial Information: Payment card details and transaction history (processed securely via Shopify and our payment partners).

  • Account Information: Username, password, and shopping preferences.

  • Transaction Information: Items viewed, cart contents, and history of purchases, replacements, or cancellations.

  • Device & Usage Information: IP address, browser type, and how you interact with our website.

2. How We Use Your Information

We use your data to provide a seamless shopping experience, specifically to:

  • Fulfill Orders: Process payments, manage your $100 reservation, and arrange for the custom creation and shipping of your crate.

  • Communicate: Send you the required email in Early Fall to settle your balance or initiate a payment plan.

  • Support: Respond to inquiries and facilitate our replacement-only policy for damaged goods.

  • Marketing: Send promotional updates and show tailored advertisements (you may opt out at any time).

  • Security: Detect and prevent fraudulent transactions to keep our community safe.

3. How We Disclose Personal Information

We share your information with trusted third parties to run our business:

  • Shopify: Our primary platform provider.

  • Service Providers: Companies that handle payment processing, data analytics, cloud storage, and shipping (e.g., UPS).

  • Business Partners: For marketing and personalized advertising.

  • Legal Obligations: When required to comply with applicable laws or respond to valid legal processes.

4. Relationship with Shopify

Because PUPZIE is hosted by Shopify, they process your personal information to improve the Services. Shopify may use data from your interaction with our store, along with data from other merchants, to provide enhanced features. You can learn more by visiting the Shopify Consumer Privacy Policy.

5. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your data:

  • Access/Know: Request a copy of the data we hold about you.

  • Delete/Correct: Request that we update or remove your personal information.

  • Opt-Out: Direct us not to "sell" or "share" your data for targeted advertising [via this link].

  • Communication: Unsubscribe from marketing emails using the link at the bottom of any message.

Note: We will still send non-promotional emails regarding your specific orders or payment plans.

6. Security and Retention

We implement industry-standard security measures, but please remember that no method of transmission over the internet is 100% secure. We retain your information for as long as necessary to maintain your account, fulfill your pre-orders, and comply with legal or tax obligations.

7. Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with data, please contact us for deletion.

8. International Transfers

Your information may be transferred, stored, and processed outside of your country of residence, including in the United States. We utilize recognized transfer mechanisms (such as Standard Contractual Clauses) to ensure your data remains protected.

9. Contact Us

For questions about our privacy practices or to exercise your data rights, please reach out: